Policies
The rules that keep Fiind fair and safe for buyers and sellers.
Using Fiind
- Terms of Service
The rules for using Fiind. By using the site you agree to them.
- Privacy Policy
What we collect, why, and the choices you have.
- Cookie Notice
The small files the site stores on your device, and why.
- Community Guidelines
Fiind is for clean fun and honest trade. These rules keep it welcoming for every family.
- How we use AI
Fiind uses AI assistants for some work, and we always tell you when you are talking to one.
- Accessibility Statement
We want everyone to be able to shop and sell on Fiind.
Buying
- Fiind Buyer Promise
How we protect buyers when a sale goes wrong.
- Returns and Refunds Policy
Every seller on Fiind follows these minimum return rules, so buyers know what to expect from any shop.
- Shipping and Delivery Policy
What sellers promise about dispatch, tracking, customs and delivery problems.
- Fair Pricing Policy
Prices on the site must be honest, and discounts must be real.
Selling
- Seller Agreement
Extra terms for anyone who sells on Fiind, in addition to the Terms of Service.
- Seller Code of Conduct
How every seller on the platform is expected to behave.
- Prohibited Items Policy
One global list. If an item is banned in any country we operate in, it is banned everywhere on the platform.
- Product Safety Policy
Items sold on the site must be safe and meet the rules of every country they are sent to.
- Early Bird Offer Terms
The conditions for the launch offers on the Early bird page.
Rights and safety
- Copyright and takedown policy
How to report content that copies your work.
- Anti-Counterfeit and Brand Protection Policy
We do not allow fake or infringing products, and brand owners can report them quickly.
- Law Enforcement Requests
How we respond to requests from police, courts and government agencies.