What it covers
Orders paid through Fiind on-site checkout, once it launches, are covered if the item never arrives or arrives damaged, faulty, wrong or clearly different from the listing.
How to claim
- First, message the seller from the listing and give them 2 business days to fix it.
- If it is still not solved, open a claim within 30 days of the latest delivery date.
- Our team reviews both sides, usually within 5 business days, and can refund you from the seller's payout.
Before on-site checkout launches
Today buyers pay sellers directly, so Fiind does not hold the money and cannot refund it. We still act on every report within 24 hours: we review the evidence, warn or suspend sellers who break our policies, remove scam accounts, and give you a summary you can use with your bank or payment provider. This is why we ask you never to pay by gift card, wire transfer or crypto.
What is not covered
Change-of-mind returns (see the Returns and Refunds Policy), items bought outside the platform, claims made after the time limit, and claims that are fraudulent or abusive. Buyers who misuse claims may lose access to the promise.