Where AI helpsSupport: Asha, our AI assistant, answers questions about orders, selling and safety.Safety: AI tools help screen videos, listings and messages for content that breaks our rules.Listing quality: AI may suggest better titles, categories or translations.Our promisesEvery AI assistant is labelled as AI and never pretends to be a person.We never create fake users, sellers, reviews or activity.A human makes the final call on refunds, account bans and legal matters.You can ask for a human review of any decision by emailing support@fiind.com.