Dispatch times
Sellers state their dispatch time in the listing or in chat before the sale. If none is stated, the seller must dispatch within 3 business days of agreeing the sale. Made-to-order items show their making time up front.
Tracking
Sellers share a tracking number for every shipped order. Buyers should keep chat on the platform so the details are on record if there is a problem.
International orders, customs and duties
Sellers list the countries they ship to and must only ship items that are legal to import there. The listing or chat must say whether import duties and taxes are included in the price or paid by the buyer on delivery. Food, cosmetics and jewellery have extra import rules in many countries; sellers are responsible for meeting them.
Late, lost or damaged parcels
If an order has not arrived 7 days after the latest delivery estimate, the buyer should message the seller. If the seller cannot show it was delivered, they send a replacement or a full refund. Items damaged in transit are covered by the Returns and Refunds Policy.
Local pickup and hand delivery
Some sellers offer pickup or hand delivery in their city. Meet in a public place, check the item before paying, and never pay in advance by gift card, wire transfer or crypto.