Restaurants are independent
Every restaurant on Fiind Food is an independent business. It prepares, packs and prices its own food and is solely responsible for food safety, hygiene, ingredients, allergen information, labelling, taxes and holding a valid licence: an FSSAI licence or registration in India, or a health permit from the local health authority in the United States. Fiind is a marketplace that lists restaurants and takes orders and payments for them. Fiind does not cook, store or handle food.
We check each restaurant's licence before it goes live and may remove a restaurant at any time, but a licence check is not an inspection and is not a guarantee of food quality or safety.
Allergies and diet marks
- Dishes may contain, or be made in kitchens that handle, nuts, peanuts, dairy, eggs, gluten, soy, sesame, mustard, fish, shellfish and other allergens.
- Vegetarian, vegan, Jain and non-vegetarian marks and spice levels are set by the restaurant. Fiind does not test food and cannot guarantee them.
- If you have an allergy or strict dietary need, contact the restaurant before ordering. If you are unsure, do not order. In an emergency, call your local emergency number.
Delivery
Orders are delivered by the restaurant's own riders or by an independent delivery partner the restaurant chooses (for example a courier company in your country). Delivery partners are independent businesses, not employees or agents of Fiind. Delivery times are estimates. Check your order when it arrives; for pick-up orders, collection is your responsibility.
Tips go in full to the rider or restaurant that delivers your order.
Payment, cancellation and refunds
- You pay when you order. Prices, delivery fee and tip are shown before payment and charged in the restaurant's currency.
- You can cancel for a full refund until the restaurant accepts the order. After that the kitchen has started, and cancellations are at the restaurant's discretion.
- If the restaurant cancels, or your order never arrives, you get a full refund.
- If items are missing, wrong, spilled or unsafe to eat, report it within 24 hours with photos from your order. We refund the affected items, or the whole order where that is fair.
- Refunds go back to the original payment method, usually within 5 to 10 business days.
Restaurants' commitments
Restaurants must keep their licence valid and on file, keep menus, prices and availability accurate, mark diet and allergen information honestly, follow food-safety law, hand food over in sealed, tamper-evident packaging, and never sell alcohol, tobacco or other restricted items through Fiind Food. Fiind's commission is deducted from each paid order and payouts are released after a short holding period that covers refunds and disputes. The Seller Agreement also applies.
Our liability
To the extent the law allows, Fiind is not liable for illness, allergic reactions, injury or loss caused by food or by delivery partners. Your claim for those lies with the restaurant or the delivery partner. Nothing here limits rights you have under consumer-protection or food-safety law in your country. See the Disclaimers and Terms.